IMPORTANT
We will make every attempt to deliver your gift on the next scheduled delivery day. Please review regularly, as schedules are subject to change. Holidays and facility requirements may alter delivery schedules as well.
Please be mindful that the facility has up to 30 days to deliver the order from the date of purchase.
In certain cases, individuals may not be eligible to participate in iCare. Once you select your loved one's name a message will alert you if they are ineligible to receive iCare. Due to privacy policies, we cannot provide the details regarding your loved one's restriction. During the time a loved one is restricted you will not be able to complete the purchase.
Delivery Schedule Information
Information on Restrictions:
It is policy that when a fraudulent order is associated with an inmate that the inmate’s full iCare privileges will be revoked for a period of six months. The revocation of privileges will apply to any and all individuals who might desire to order iCare packages for the inmate.
iCare Package Delivery Schedule Information:
1. As part of a pilot program, Orange County Corrections has agreed to open up iCare to all inmates who are getting deposits into their account and maintaining a spendable balance.
2. As is the case now, inmates will be authorized to receive no more than two (2) iCare packages per week; orders beyond two will be held over for delivery during the following week(s).
3. All dietary and weekly store amount restrictions will still apply
4. Housing NOT eligible for iCare are Main 1st floor J,M & N; Main 5th floor A, B, C & D; BRC 1st floor A, B, C & D; FDC L Dorm
5. iCare purchased gift packages are to be delivered to the housing areas on the usual delivery days as found on the Delivery Schedule page.
6. If an inmate's name does not show up when placing the order, one of the above criteria applies and you will not be able to use the service
Monday - FDC
Tuesday- Horizon/BRC 2nd Floor (Only)
Wednesday- D-Bldg/Phoenix Bldg/PODS
Thursday- None
Friday- E & F Bldg's (All Floors)