IMPORTANT
We will make every attempt to deliver your gift on the next scheduled delivery day. Please review regularly, as schedules are subject to change. Holidays and facility requirements may alter delivery schedules as well.
Please be mindful that the facility has up to 30 days to deliver the order from the date of purchase.
In certain cases, individuals may not be eligible to participate in iCare. Once you select your loved one's name a message will alert you if they are ineligible to receive iCare. Due to privacy policies, we cannot provide the details regarding your loved one's restriction. During the time a loved one is restricted you will not be able to complete the purchase.
Pursuant to the Florida Model Jail Standards and HCSO Standard Operating Procedures, any and all inmate personal items, including canteen purchases, must fit inside the HCSO issued bin or bunk drawer. Any items that do not fit in the issued bin or bunk drawer, including canteen purchases, will be considered contraband and disposed of.
Delivery Schedule Information
Who is Eligible to Receive an iCare Order?
- All inmates with the exception of those placed on County-directed “disciplinary restriction”.
- All inmates with the exception of those placed on County-directed “disciplinary restriction”.
- Inmates who have been placed on disciplinary restriction, will not be eligible to receive an iCare order. If a purchase has been made for an inmate that has been placed on restriction for disciplinary reasons, Aramark will work with the appropriate facility staff to determine when the iCare order can be delivered in the future.
- Diabetic/Medical inmates will not be allowed to receive particular packages (such as a Chocolate Lovers package). If you place an order for someone that is unable to accept the iCare package for medical reasons, a credit will be issued to the card holders account.
- Infirmary "A" No Food
Each inmate may receive $140 in iCare packages per week.
Monday & Thursday: FRJ Pods: 1, 2, 3, 5, 6 &8
ORJ: Units 3, 6 & 7
Tuesday & Friday: FRJ Pods: 4, 7, 9, 10, 11 &J1
ORJ Units 5.4 & 5
All orders must be placed by the day list below to ensure delivery on the scheduled day:
Monday-Orders must be placed by the previous Thursday
Tuesday-Orders must be placed by the previous Friday
Thursday-Orders must be placed by Tuesday
Friday- Orders must be placed by Wednesday.
Holiday Delivery Schedule:
All Normally Scheduled deliveries will occur the day after the Holiday.
* Please note: If an inmate is transferred from Orient Road to the N. Falkenburg Road location the iCare order will follow your loved one, however the delivery may not occur until the following week on the designated delivery schedule.
The delivery schedule is subject to change based upon operational needs by either the County or Aramark.
Please place your order at least 2 business days in advance of the scheduled delivery day. There are no deliveries on Wednesday or weekends.
How and When are Refunds Issued?
Returns will occur when an order has been placed that is not medically safe for an inmate. Please allow 3-5 business days for the credit to be processed back on your account.