IMPORTANT
We will make every attempt to deliver your gift on the next scheduled delivery day. Please review regularly, as schedules are subject to change. Holidays and facility requirements may alter delivery schedules as well.
Please be mindful that the facility has up to 30 days to deliver the order from the date of purchase.
In certain cases, individuals may not be eligible to participate in iCare. Once you select your loved one's name a message will alert you if they are ineligible to receive iCare. Due to privacy policies, we cannot provide the details regarding your loved one's restriction. During the time a loved one is restricted you will not be able to complete the purchase.
Order Delivery Schedule for Durham County, NC
Packages
Gift packages are delivered Mondays, Tuesdays, Thursdays and Fridays:
- 3rd Floor Pods Delivered on Mondays. For Monday delivery, order by end of day, Saturday.
- 5th Floor Pods Delivered on Tuesdays. For Tuesday delivery, order by end of day, Sunday.
- 4th Floor Pods Delivered on Thursdays. For Thursday delivery, order by end of day, Tuesday.
- All Pods delivered on Fridays. For Friday delivery, order by end of day Wednesday.
Your loved one may receive no more than 2 packages per week.
We will make deliverers on the Wednesday before the Holiday and on the Monday after the Holiday.
Fresh
Fresh gifts are delivered on Wednesdays & Fridays.
- For Wednesday delivery, order by end of day, Monday.
- For Friday delivery, order by end of day, Wednesday.
Your loved one may receive no more than 1 fresh item per week.
iCare Fresh
With respect to freshly prepared iCare orders, one timely delivery will be attempted. If a freshly prepared order is canceled for any reason, or if a delivery is not possible for any reason, the food will be disposed of in its entirety and the order will not be refunded.